Peartree Cutfiles is based in the United Kingdom. Prices shown on the website are in GBP.

Discounts and coupons:

Discounts and coupons cannot be applied after an order has been placed so please ensure that any coupons or codes you intend to use are applied before checking out.

Pearscribers must be logged into their account for the 15% discount to be applied automatically. 

No refunds will be given for missed or forgotten discounts. 

Orders:

If there are any issues with your order at all, please contact us as soon as possible and we will do our best to help resolve the situation, whatever it may be.

Refunds:

Due to high processing fees, any refunds issued for purchase errors will be given via Gift Card/discount code.

Your staturory rights are not affected.

Digital Cutfiles:

Cut files are for personal use ONLY. If you require a commercial license, please contact me via the contact form on the website.

No refunds will be given for DIGITAL cutfiles under any circumstances so please ensure you check the contents of your basket before checkout.

Once your purchase is complete a link is provided for you to download the files in the shop in PNG, JPEG and SVG formats to use in your cutting machine. For Cricut I recommend SVG and for Silhouette users I recommend PNG or JPEG.

Pre-cut Cutfiles:

All cutfiles are cut to order and therefore, unless a product is faulty (e.g. ripped or torn) no refunds will be given.

All cutfiles are displayed as images as if they were on a 12×12 layout. 

If you require a cutfile to be a particular size, it is your responsibility to contact us before placing your order to see if this is possible for a particular cutfile and we will advise you either way. Refunds will not be given if a cutfile is the wrong size for your project and you have not contacted us in advance.

All cutfiles are cut from premium white or black textured cardstock and are sent in reusable grip seal bags.

Pieces and Stencils:

All Stencils, Rulers and Wood/Cork Pieces are also cut to order and therefore, unless a product is faulty (e.g. damaged or broken) no refunds will be given. 

Felt Pieces are stock items and if ordered in error, can be returned at the cost of the purchaser but must be returned within 14 days. 

If you would like a cutfile that you cannot see in the shop, please contact me.