Peartree Cutfiles

Shipping

Digital Cutfiles:

Once your purchase is complete a link is provided for you to download the files in the shop in PNG, JPEG and SVG formats (newer files also contain dxf as well) to use in your cutting machine. For Cricut I recommend SVG and for Silhouette users I recommend PNG or JPEG.

Pre-cut Cutfiles:

All cutfiles are cut from white or black premium textured cardstock and are sent in reusable grip seal bags.

Dispatch:

All physical items are cut to order and our processing takes up to 10 working days (Monday to Friday). During sales and promotions, order volumes increase and so processing times may also increase. Orders are dealt with in batches (stencils, flair, acrylic). We will always do our best to dispatch your order as quickly as possible. If you are in need of an item sooner, please contact us BEFORE placing your order to see if we are able to process your order more quickly. Requests for quicker dispatch  made after orders are placed, may not be feasible. 

Shipping:

Orders will be sent via Royal Mail within the UK and Overseas. The shipping type you choose does not affect our processing times. Orders that are refused delivery or returned to us because of delivery issues at the address provided, will incur a further charge for repeat delivery. An alternate shipping address will be required. We will not deliver to business addresses unless the address is the same as the home address. No refunds will be given for items that are returned to us because of delivery issues as all physical items are cut-to-order.

Shipping Areas:

We ship our products worldwide. Please add your address in at checkout to see an accurate shipping charge to your country.
Please note that you are responsible for any charges for customs or import duties – these are NOT included in the total you pay us. 

If your country is not listed as one we ship to, please get in touch using the contact form and we will see what we can do! 

If you have any other questions please contact me.